Posts Tagged ‘Ontrack’

No contingency for Auckland rail…again

March 5, 2009

Yet again, transport policy setter ARC, transport policy implementer ARTA and rail operator Veolia are caught with their trousers round their ankles! When will they start to put in place adequate contingency plans for a variety of potential system’s failures? Hell, or any contingency plan beyond ‘dither for 2 hours, then get all passengers a taxi chit or hope they go away’.

Accident’s and equipment failures happen. The real beef I have is how poorly ARC, ARTA and Veolia respond – every time! They should list every kind of outage they can realistically expect (from Auckland’s volcanos erupting to signals loss to points jamming or derailments) and what measures they will take to rectify and keep passengers informed and moving.

Instead, another ludicrous mega-billion plan to disrupt the services in pursuit of an unachievable utopia.

Did the Remuera Rd rail overbridge naturally crack the other day, or was it caused by the Newmarket rail station upgrade (bozo with bulldozer?). Why was the bridge not physically inspected during the station upgrade planning process? (what are those project managers paid for, hmmm? will there be a penalty for them for this oversight?).

Interesting that in the Remuera Rd bridge article linked to above, no answer was given by Ontrack to the obvious question by Newmarket Business Assoc. ceo Cameron Brewer; namely, why did no-one working under this bridge spot the cracks earlier?

Passenger growth is badly hurt by the perpetual ‘incremental improvements over 20 years’ mentality pervasive in ARTA. These risk averse bunnies should be axed – give the implementation of public transport planning back to ARC and save on paper pushers.

Veolia vanquish … their own supporters

February 29, 2008

Oh – my – stars!!! Even by the standards of stupidity that are the hallmark of capitalism, this is dumb!

Auckland rail operator Veolia – a private profit-making company with a monopoly on running Auckland’s rail services – trespasses a rail advocate from their station and trains for the hideous crime of … collecting signatures for a petition to extend rail to Auckland Airport. Words fail me, but not my keyboard 😉

The mechanical moron on the end of the Veolia spy-cam and intercom just reflects the terrified attitude of staff under the conformity demanded by capitalist companies, though. It is notable that Veolia and Ontrack have never openly supported lobby groups working to get better rail funding. Is it any wonder they struggle to keep up with public demand for rail.

Perhaps now ARC will see sense, and take over rail service provision in Auckland (even if as a CCO, like funding agency ARTA). That will cut the profits drained out of public funds by Veolia, and allow greater transparency and control of a public transport system in desperate need of it.

My sympathies to Jon Reeves, who I know to be a friendly, hardworking advocate for rail. Veolia should pay him, not ban him. At least ARC chair Mike Lee is getting onto the idiots at Veolia – may he tear a few strips off. Better still, dock Veolia financially for abjectly failing on customer service standards (Reeves was a customer).

Update:

And now Veolia & ARTA claim their staff mistook Mr Reeves for a fare dodger, yeh right! Credibility of this claim is NIL.

First, wouldn’t the staff have mentioned the unpaid fare when Mr Reeves asked them what was going on via the emergency phone? Wouldn’t the fact that he talked to them on the phone, and showed his ticket to their CCTV camera have discounted this obviously false claim?

Pathetic – Veolia should face financial penalty for this crass dishonesty, and involved ARTA staff should be given formal written warnings on their employment agreements. This shameful incident shows how out of touch Auckland rail agencies are, which explains why people like Jon Reeves are needed to lobby for improved rail. Left to themselves, ARTA and Veolia would do little more than an occassional extra train once every 5 years, which is useless.